Our Solutions

Telephony

Asset

AstiosDialer

AstiosDialer is a highly effective auto-dialer Asterisk based system that will transform your telemarketing campaign productivity and achieve the results that you always wanted.

No more manual work. No more high overhead cost. No more expensive licensing cost. Improve business profitability. This is the most flexible and cost-effective dialer system available today. AstiosDialer is the only dialer system you will need.

Issues Client Were Facing

Lack of manpower to keep up with high volumes of call manually on a daily basis. Supervisors were having a hard time to compile reports manually via excel sheets.

How Our Solution Helped

By automating the calling process, we increased the efficiency by increasing the amount of calls per agent. Supervisors can now view and export the reports real time via our Astios Dialer system.

Telephony

Features

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Increase productivity to 200-300%

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Campaign rules

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Update the calling list, records, campaigns on the fly

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Audit Logs

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Broadcast messages to customers

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Everything web-based

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Define agent disposition codes

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Options for administrators to select different approaches to reach clients

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Use SIP trunks for outgoing calls from low cost call providers

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Manage campaigns by assigning users and calling list to the campaign

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System controlled task

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Comprehensive and real time reporting

BusinessTel

BusinessTel IP PaBX series is a hybrid IP telephony solution which caters for both IP and analog telephony. It is built to seamlessly integrate into your organisation and provide you with a competitive edge.

This solution is based on Asterisk, an open source framework for building all your telecommunication needs. No software license cost. Long term cost saving.

Issues Client Were Facing

Limited number of extension lines per module. Having a hard time tracking without a centralised system with features.

How Our Solution Helped

BusinessTel helped the client by providing extensive features to ease the client’s operation.

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Features

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Call recording & voice logger

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Interactive voice response

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Voicemail to Email

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Call forward & call waiting

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Conference bridge

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Music on hold

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Hot Desking

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Automatic Call Distribution Queues (ACD)

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Multi Device Support

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Calendar base Call Flow Control

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Paging and Intercom

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Call Detail Report

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Blacklist management

AstiosUC

Unified Communications

AstiosUC is a Unified Communications solution that provides integrated voice, video, chat, screen sharing, with the goal of enhancing business communication, collaboration and productivity.

AstiosUC brings to you long term cost saving. Higher productivity and enhanced efficiency with no software licensing costs. It helps you streamline all your voice, data and video communication channels into one standard infrastructure, thus easier management and lower maintenance cost.

Issues Client Were Facing

Client did not have any unified solution for communication and needed to use multiple platforms to communicate.

How Our Solution Helped

AstiosUC helped the client by connecting their whole communications ecosystems into a single Unified Solution. 

Astios UC

Features

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Voice & Video Calls

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Instant Messaging

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Voice & Video Conferencing

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Email

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Integrated Virtual Fax System

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Screen Sharing

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Android, iOS, Windows & MAC OS Support

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Cross WAN Links Redundancy

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Provisioning Server

AstiosACM

Abandoned Call Module

AstiosACM is an open source solution is an enhancement module for call centers to achieve a high SLA standard. It provides the client to have access to missed calls and let them have the flexibility to take actions at anytime to touch base with missed-calls clients.

AstiosACM does makes managing calls more efficient and not waste any potentials. It also will increase the call engagements between clients and their customers too which will then increase customer satisfaction. Whether you regularly experience peak periods at your call center, or occasionally have spikes in call volume, the abandoned call module can defer calls until volumes are more manageable which further reduces spikes.

Issues Client Were Facing

Client that handles customers via the contact center systems often find it difficult in keeping up with variable volumes of calls.

How Our Solution Helped

Astiostech’s Abandoned Call Module solves this by giving agents direct access to an interface to identify, connect, and report calls that has been missed or abandoned. Not only that the client gain back all the missed opportunities the client also allow agents to be self sufficient in managing abandoned calls.

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Features

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View Abandoned Calls

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Call Back Abandoned Calls

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Reporting

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Stating Remarks

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Call Assignment

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Call Archive

AstiosARM

Automated Reminder Module

AstiosARM is a specially built appointment reminder module that can read scheduled appointment from any database and send an automated reminder to customers.

An integrated all in one view which also increases the efficiency of the call center.

Issues Client Were Facing

In a call center, the average number of calls a day is around 700 calls purely to remind the customer/ patient regarding their appointment which require a huge team of agents to handle this requirement.

How Our Solution Helped

In a call center, the average number of calls a day is around 700 calls purely to remind the customer/ patient regarding their appointment which require a huge team of agents to handle this requirement.

Automated Reminder Module

Features

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Extremely Customisable

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Send Confirmations & Reminders

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Synchronize with other Calendars

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Security & Reliability

AstiosSMS

SMS Broadcasting System

AstiosSMS is an add-on module that provides the client to broadcast their messages to their customers.

Offers great convenience at lower cost and guaranteed direct response.

Issues Client Were Facing

The client did not have an sms broadcasting system in place, which they had to send sms broadcast individually to their customers.

How Our Solution Helped

The SMS Broadcasting System played a huge role in increasing the client’s efficiency to reach out via sms to their customers.

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Features

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Sending SMS in bulk

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Receiving SMS in bulk

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Customising customer groups for broadcasting

AstiosBCP

Business Continuity Plan

AstiosBCP is a cloud based platform that allows you to forward your customer service, helpdesk or contact centre number and operate your business from anywhere with an internet connection using the same business number.

Work from anywhere with an internet connection.

Works with standard equipments (Laptop, Network, Headset, Softphone software).

Remain same business contact number.

Issues Client Were Facing

Clients couldn’t physically go to office to operate their businesses due to the Movement Control Order by the government.

How Our Solution Helped

During the Movement Control Order period, we managed to help our clients by implementing our AstiosBCP solution so that they can operate their businesses as usual remotely without any worries.

AstiosBCP

Features

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Call Forwarding

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Conference Calls

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Music on Hold

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Hot Desking

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Call Queues

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Call Detail Reporting

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IVR – Interactive Voice Response

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Time Conditions

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