Softphone Privacy Policy

Last updated: 17 June 2025

Astiostech SDN BHD (“ATSB”) is committed to protecting the privacy of customers and users of our website, products and services. This Privacy Policy explains what personal data we collect from you and how we use it. This Privacy Policy pertains to our online collection of data from our web properties and to our collection of data from your use of our products or services.

By using our website, products or services, and submitting any personal information, you consent to the collection and use of this information by ATSB.

Please be aware that our Privacy Policy may change from time to time to evolve with the products and services we offer you and changing technologies. Be sure to check back here periodically for any changes.

ATSB is sensitive to the private nature of information you provide to us over the Internet. Our privacy practices are designed to maximize your ability to control the use of your personal, private information while at the same time giving you the opportunity to obtain interesting and useful information, products and services.


Personal Data We Collect

ATSB collects data to operate effectively and provide you with the best experiences with our products and services. You provide some of this data directly when you purchase one of our products or services, register for a program, or when you contact us for support.

Data we collect includes the following:

  1. Name and contact data

        We collect your Display Name.

  2. Credentials

        We collect passwords and security information used for authentication and account access.

  3. Usage data

        This includes information about how you and your device interact with our services, such as call history, IP address, and device identifiers used for push notifications.


How We Use Personal Data

We use the information we collect to provide and improve our services, including:

  • Delivering essential service-related communications (e.g., updates, security alerts).

  • Supporting technical functionality and user experience enhancements.

  • Providing push notifications, including caller information.

Note on Push Notifications:

To notify you of incoming calls, our apps use your device’s native notification service, which may be operated by a third party (e.g., Apple or Google). To show caller details, our service sends this information to the notification provider. This provider will process your data according to their own privacy policy. ATSB is not responsible for how your data is used by the notification service provider. You can disable push notifications through the app or your device settings.


Corrections or Complaints

If you need to update or correct your account information (e.g., Display Name or login credentials), please email us at [email protected]. We will verify your request and make the necessary updates.

If you believe your personal information is being handled in a manner inconsistent with this Privacy Policy, please contact us immediately so we can address your concern.


Data Security

ATSB employs modern technologies and safeguards to protect your personal information from unauthorized access, misuse, or disclosure. We take the security of your data seriously and continuously work to maintain its integrity and confidentiality.


Questions / Concerns

If you have any questions or concerns after reviewing this policy, or if you wish to request corrections or clarification, please contact us:

Attention:

Privacy Officer @ Astiostech Sdn Bhd
Unit 3A-1A, 3A Floor, Tower 5 @ PFCC, Jalan Puteri 1/2,
Bandar Puteri, 47100 Puchong, Selangor, Malaysia.

By e-mail:

[email protected]