The Laminated Policy Part 3: The Spreadsheet Called FINAL_v7_REAL
A fictional story. The characters, organisations and events are imaginary. iKB is real.
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Astiostech insights
Plain guides to IT choices, written by our team in Puchong, Selangor.
How Banks Keep SME Lending Off Personal Spreadsheets
Every credit team has a spreadsheet with a name like FINAL_v7_REAL. It started as a helpful tool: a quick way to price loans, check thresholds and remember the rules in a four-hundred-page credit manual.
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The Helpdesk Queue That Ate Monday
Amanah Jaya Insurance, Simone and the sticky note in the microwave are fictional. The corridor ambush is very, very real.
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Where Did 47 Laptops Go?
A fictional story. The characters, organisations and events are imaginary. The products and Astiostech are real.
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The Server That Cried Before Midnight
A fictional story. The characters, organisations and events are imaginary. The products are real.
Read article →How Bank Contact Centres Stop Answering From Screenshots
Somewhere in most contact centres there is a screenshot. It is pinned in a group chat, stuck to a monitor or saved on a dozen phones.
Read article →The Laminated Policy Part 2: The Photo in the Group Chat
A fictional story. The characters, organisations and events are imaginary. iKB is real.
Read article →How Bank Branches Keep Staff on Current Policy
Every bank branch has one. A cheat sheet taped to the counter, a laminated card in a drawer, a screenshot pinned in a chat group.
Read article →The Laminated Policy Part 1: The Waiver That Retired in 2021
A fictional story. The characters, organisations and events are imaginary. iKB is real.
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