Unified IT Intelligence

Motadata in Malaysia: ObserveOps, ServiceOps or both

Motadata makes two software suites. One watches your IT systems. The other runs your IT help desk, equipment list and software updates.

Request a Demo
Motadata logoMotadata

Solution overview

Which Motadata suite do you need?

ObserveOps watches networks, servers, applications and logs. ServiceOps runs the IT help desk, equipment list and software updates. You can use one or both.

Two connected suites

ObserveOps and ServiceOps side by side

ObserveOps

  • Hybrid infrastructure monitoring
  • Application and network observability
  • Log intelligence and real-user monitoring
  • Correlated alerts and anomaly detection
  • Configuration and compliance visibility

ServiceOps

  • IT service management and service desk
  • Asset management and CMDB
  • Patch and endpoint management
  • Workflow orchestration and virtual agents
  • Governance and operational reporting

ObserveOps

Watch your IT systems and receive alerts

ObserveOps watches your networks, servers, applications and logs. Use it when you want to hear about a problem before your users do. Available as ObserveOps Infinity, on your own servers or private cloud.

Explore ObserveOps
Unified observabilityObserveOps
MonitorCorrelateResolve

Core Capabilities

  • Hybrid infrastructure monitoring
  • Application performance monitoring
  • Network observability
  • Log monitoring and intelligence
  • Real user monitoring
  • SLO and reliability monitoring
  • Network configuration and compliance

Powered by AI

  • Real-time anomaly detection
  • Cross-domain correlation
  • Predictive insights and forecasting
  • Intelligent alert-noise reduction

Outcome: Faster root-cause analysis, reduced downtime, and improved system performance.

ServiceOps

Run your help desk, equipment list and updates

ServiceOps manages help desk tickets, IT equipment and software updates. Use it when requests, equipment and updates sit in email and spreadsheets. Available as SaaS or on your own servers.

Explore ServiceOps
Unified service managementServiceOps
ServeControlImprove

Core Capabilities

  • Service desk and IT service management
  • IT asset management and CMDB
  • Patch and endpoint management
  • Workflow and orchestration
  • Self-service and virtual agents
  • Windows vulnerability management
  • MSP Edition for service providers

Powered by AI

  • Intelligent ticket categorisation and routing
  • Duplicate ticket detection
  • Automated recommendations and responses
  • AI agents for workflow execution

Outcome: Faster ticket resolution, stronger SLA performance, and less operational effort.

From insight to action

Using both Motadata suites together

Monitoring alerts can open ServiceOps tickets automatically. Closing the ticket clears the alert.

Operational signalsLive
ObserveCorrelateActImprove
01

Detect

Identify issues and service-impacting changes in real time.

02

Understand

Connect signals, assets, and service context to find the cause.

03

Act

Trigger governed remediation and orchestrated workflows.

04

Improve

Measure outcomes and continuously improve performance.

Built for modern IT

How Astiostech helps with Motadata

Unified ObservabilityPer-Source Log PricingBuilt-In PatchingITIL 4 AccreditedAlert-to-Ticket Flow200+ IntegrationsAI ForecastingSelf-Hosted Monitoring
1,000+Enterprises
30+Countries

Featured in the Gartner Market Guide for IT Operations Platforms. ServiceOps is ITIL 4 accredited by PeopleCert.

Trusted by Astiostech customers

Enterprise-ready. Clear by design.