Inbound call handling
Answer routine enquiries and guide customers through configured support and service journeys.
Saloma contact centre AI
Run intelligent voice operations without losing human control
Bring inbound, progressive outbound, and hybrid call operations into one governed platform. Saloma AI helps contact centre teams handle repeatable conversations, monitor live activity, and transfer customers with context when people need to step in.
- Inbound, progressive outbound, and hybrid campaigns
- Live call, queue, capacity, and outcome visibility
- Recordings, transcripts, summaries, and quality signals
Enterprise voice operations
Scale routine conversations with visibility and control
Contact centres need more than a basic voice bot. Saloma AI gives operations teams a workspace to design, launch, supervise, and improve AI-led calls while keeping approved knowledge, human intervention, consent, and operational evidence in view.
Platform capabilities
Built around real contact centre operations
Support customer conversations with live controls, governed workflows, and measurable outcomes.
Outbound campaigns
Run progressive outbound conversations with schedules, retries, callbacks, and consent controls.
70+ languages
Serve multilingual audiences using supported languages and regional voice options.
Live supervision
View calls, queues, capacity, and outcomes, with controls to listen, whisper, hold, transfer, pause, or end.
Human handoff
Transfer conversations to a person through context-rich SIP handoff when judgement is required.
Governance and evidence
Use role-aware access, audit evidence, governed retention, recordings, transcripts, and summaries.
Operating model
Design, operate, supervise, and improve
Design
Build versioned conversation flows grounded in approved business knowledge and operating rules.
Launch
Run inbound, outbound, or hybrid voice journeys with configured schedules and controls.
Supervise
Monitor live activity and intervene when a call or customer journey needs human support.
Improve
Review outcomes, transcripts, summaries, and quality signals to refine the operation.
Contact centre use cases
Clear conversations across the customer lifecycle
Apply AI where the journey is repeatable, while preserving human expertise for sensitive, complex, or high-value interactions.
Customer service and first-line supportOutbound follow-up campaignsSurveys and customer feedbackCallbacks and re-engagementAppointment and reminder callsMultilingual call operations
Frequently asked questions
Contact centre AI FAQs
Answers for operations teams considering AI-led voice journeys.
What is contact centre AI?
Contact centre AI applies conversational and operational intelligence to customer calls, helping teams automate repeatable journeys, supervise live activity, route work, and review outcomes.
Does Saloma AI support inbound and outbound calls?
Yes. Saloma AI supports inbound, progressive outbound, and hybrid campaign models.
Can supervisors intervene in live calls?
Saloma AI provides live operational controls that can include listening, whispering, holding, transferring, pausing, and ending calls.
How does human handoff work?
Calls can be transferred to a human team member through SIP handoff with useful conversation context, based on the configured workflow.
What information is available after a call?
Depending on configuration and governance requirements, teams can use call recordings, transcripts, summaries, outcomes, and quality signals.